Quality & Service Guarantee

By submitting equipment for service, the customer agrees to the following policies and terms.

Repair Evaluation Policy

All incoming modules are subject to an initial evaluation and diagnostic process.

Diagnostic evaluation may include:

• Functional testing

• Visual inspection

• Voltage and power analysis

• Firmware verification

• Calibration assessment

A diagnostic fee may apply for:

• Complex intermittent faults

• Extensive troubleshooting

• Previously modified equipment

• DIY or clone modules

• Non-repairable units

Diagnostic fees are non-refundable once evaluation work has begun.

Repair Estimates & Approval

Repair estimates are provided after evaluation whenever possible.

Estimates may include:

• Labor

• Replacement parts

• Return shipping

• Additional service recommendations

No repair work beyond diagnostic evaluation will be performed without customer approval.

Estimates are valid for 30 days unless otherwise stated.

Turnaround Time Policy

Repair turnaround times vary based on:

• Repair complexity

• Parts availability

• Manufacturer support

• Current service volume

Estimated turnaround times are approximate and not guaranteed.

Expedited service may be available for an additional fee.

We are not responsible for delays caused by:

• Supplier shortages

• Shipping carriers

• Customs processing

• Manufacturer response delays

Payment Policy

Payment is due prior to return shipment unless otherwise agreed in writing.

Accepted payment methods may include:

• Credit/debit card

• PayPal

• ACH transfer

• Other approved electronic payment methods

Unpaid invoices older than 30 days may incur storage fees.

Equipment left unpaid or abandoned for more than 90 days may become subject to disposal or resale to recover service costs where permitted by law.

Warranty Policy

Repair work includes a limited warranty covering the specific repaired issue.

Warranty period:

• Standard repair warranty: 1 year

Warranty coverage applies only to:

• Parts replaced during repair

• Labor performed during service

Warranty does not cover:

• Shipping damage

• Physical abuse

• Liquid damage

• Improper installation

• Reversed power cable damage

• Unauthorized modifications

• Subsequent unrelated failures

• Power supply issues external to the repaired module

Warranty claims require proof of original repair service.

Non-Repairable Equipment Policy

Some modules may be deemed:

• Beyond economical repair

• Electrically unsafe

• Unserviceable due to unavailable parts

• Irreparably modified

• Corrosion damaged

In these cases:

• Diagnostic fees still apply

• Return shipping charges apply unless waived

• Salvageable parts may be returned upon request

We are not responsible for unavailable proprietary components or discontinued manufacturer support.

DIY & Modified Module Policy

DIY, clone, and modified modules are accepted on a case-by-case basis.

Additional charges may apply for:

• Poor assembly quality

• Previous repair attempts

• Missing documentation

• Extensive troubleshooting

• Non-standard modifications

We reserve the right to refuse service on:

• Unsafe builds

• Severely damaged PCBs

• Incomplete assemblies

• Modules with unknown modifications

Repair success on DIY equipment cannot be guaranteed.

Customer Responsibilities

Customers are responsible for:

• Providing accurate issue descriptions

• Proper packaging for shipment

• Backing up presets or user data if applicable

• Removing personal accessories before shipment

Customers must notify us of:

• Previous repairs

• Modifications

• Power-related incidents

• Liquid exposure

Failure to disclose prior work or damage may affect repair estimates and warranty coverage.

Shipping Policy

Customers are responsible for shipping equipment to our service facility unless otherwise agreed.

We strongly recommend:

• Anti-static packaging

• Proper cushioning

• Insured shipping with tracking

We are not responsible for damage caused by inadequate packaging during inbound shipment.

Return shipping costs are billed to the customer unless otherwise stated.

International customers are responsible for:

• Customs declarations

• Duties and taxes

• Import/export compliance

Data & Firmware Policy

Where applicable:

• Firmware updates may be installed during service

• Factory resets may be required during diagnostics

We are not responsible for:

• Loss of presets

• User configurations

• Custom firmware

• Corrupted storage media

Parts Availability Policy

Repair completion depends on replacement part availability.

Some manufacturers use:

• Proprietary ICs

• Custom displays

• Obsolete semiconductors

• Limited-production components

Parts shortages may significantly extend turnaround time or prevent repair.

Equivalent replacement parts may be used where appropriate.

Service Refusal Policy

We reserve the right to refuse service for:

• Unsafe equipment

• Biohazard contamination

• Excessive corrosion

• Abusive customer behavior

• Illegally modified equipment

• Counterfeit products

• Equipment with extensive undocumented modifications

Liability Limitation

Our liability is limited solely to the amount paid for the repair service performed.

We are not liable for:

• Consequential damages

• Loss of income

• Loss of use

• Studio downtime

• Data or preset loss

• Damage caused by external equipment or power systems

Privacy Policy

Customer information is used solely for:

• Service communication

• Billing

• Shipping

• Warranty support

We do not sell or share customer information with third parties except where required for shipping or payment processing.

Manufacturer & Dealer Support

We offer service partnerships for manufacturers, dealers, and distributors including:

• Warranty repair support

• Final assembly and QC

• US-based repair fulfillment

• Technical diagnostics

• Rework and calibration services

Please contact us for commercial service agreements.